The saying goes, “Good help is hard to find,” but that isn’t the case when you know the key qualities to look for when hiring a virtual assistant. During the interview process, be sure to check for these skills and qualities in potential candidates!
How do you know what to look for in a virtual assistant?
Hiring a virtual assistant can be an easy decision to make. They can help with a number of tasks, from scheduling to social media and anything in between. That frees up business owners to focus on building their business, as opposed to having the business run their lives with tasks.
You know the tasks you want a VA to handle, but how can you know for sure that the person you hire is the right person for the job. There’s a difference between great virtual assistants and mediocre ones. They may have the same skillset, but they don’t always share the same qualities.
Keep reading to learn what the top qualities the best virtual assistants have and how you can uncover them in the interview process.
The best virtual assistants have enough experience to know what certain situations require. Not only can the anticipate the needs of those situations, but they’re proactive.
They’ll act in advance and have a plan of action around those needs.
The most successful virtual assistant — client relationships are collaborative. Your VA has to be able to develop rapport with you and be a top communicator. That’s how collaboration will occur. You’ll be able to get tasks done, but you’ll have someone you can rely on to provide insights and ideas to improve processes. That will ultimately improve your business.
When you hire a virtual assistant, you’re hiring them to get things done and get them done on time. Out of all of the qualities of virtual assistants, this is the most important but sadly is a huge problem. Not everyone cares about your business the way that you care about your business. There are VAs who are flaky and will not do what they say they’re going to do when they say they’re going to do it.
The VA that you hire must be reliable and be someone who follows through on their commitments.
A virtual assistant also needs to be resourceful. They have to be able to know how to figure out how to do things. For example, you give a VA an assignment and they don’t quite know how to do it. They could easily take five minutes and find out the answers to their questions online.
Instead, they ask you something they could easily look up themselves. Your VA has to be resourceful enough to find the answers for themselves before they take up your time with questions.
The last thing you want is to hear excuses from your virtual assistant. A virtual assistant that doesn’t take responsibility or shifts blame to someone or something else is not an ideal hire.
Instead, you want a virtual assistant who follows through on everything and can own up to those rare moments when mistakes are made.
Willingness to Learn
Virtual assistants are great because they work with companies form a wide range of industries.
One of the best qualities a virtual assistant can have is a hunger to keep learning. It’s a key skill for entrepreneurs and it’s a key skill for virtual assistants, too.
They can ask for trade publications to learn about the ins and outs of your industry. They could also take classes to help them improve or learn skills that would benefit their clients.
Interview Questions to Assess Qualities
How can you know for sure if a virtual assistant candidate has these qualities or not? There are some questions that you could ask in the interview that would give you insight into how the VA works.
These questions are designed to uncover a person’s level of personal responsibility, a willingness to learn and be a problem solver.
How do you communicate with clients?
This is a logistical question. Everyone has their own style of communication and you want to make sure that your assistant’s communication style matches yours.
You could prefer to communicate via text and your assistant prefers email. If you don’t check your email often, that could
If you accepted a task that you later realized you couldn’t do, how would you handle that situation?
This is an embarrassing situation, and no one really wants to admit they can’t do an assignment. It takes a level of integrity to come clean, too.
This question will let you know how experienced a virtual assistant is. It will also give you an idea as to how they think and how they could respond.
A VA might say that they’ve been in that situation before and explain how they handled it. If you were given a lot of assignments at once and you knew you couldn’t handle all of them and meet the deadlines, what would you do?
Getting an assignment that can’t be completed is tough, but it can be handled well. A great VA would explain the situation and ask how to prioritize the assignments. They would also be upfront with you and communicate the at right away.
Can you give an example of a time when you challenged your boss’ idea and proposed something that you thought was a better idea?
When you’re hiring a virtual assistant, you’re not just hiring an order taker or taskmaster. You’re hiring someone who can add real value to your business if you let them.
You want a VA that is willing to speak up if they think that there’s a better way to do something. That will only improve your business in the long run.
Hire a Virtual Assistant Today
It’s a no-brainer to hire a virtual assistant. They can handle countless tasks, so you can be more productive and grow your business.
Hiring the perfect virtual assistant for your business requires that you know what you want them to do and being clear in your communication with them.
Are you ready to make your life and business more productive? We’re here to help.
Contact us today for a free consultation.