freelancer
Email Verified Amanda B
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Member since February 10, 2022
Profile health 80%

Providing small business owners with solutions to the problems that hold them back

  • $30.00 / hr
  • Ontario
  • Save

Virtual Assistant

Instead of hiring a full-time employee to do a small job, let me assist you in completing these tasks for you. I am an exceptionally talented, detail-oriented Virtual Assistant and Customer Service advocate with experience providing outstanding support and ensuring projects are completed on time with extreme confidentiality. Striving in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring customer satisfaction. Listed below are examples of the Virtual Assistant services offered.

  • Customer Support
  • Administrative Tasks
  • Social Media Marketing
  • Data Entry and Management
  • Digital Marketing
  • Lead Generation
  • Research
  • Account and Book Keeping
  • And many more…

Social Media Management

With more and more potential clients and businesses are connecting through social media it is important to make sure your Instagram and social media pages fit with your brand. If you are feeling stressed or do not have enough hours in the day to create content I am here to assist in rocking your social media game.

  • Instagram Posts
  • Instagram Story Content
  • Instagram Highlight Covers
  • Facebook Posts
  • Facebook Story Posts
  • Pinterest
  • Facebook/Google Analytics
  • SEO/Backlinks
  • And many more

Graphic Design

In addition, I am a creative graphic designer with the need to succeed. Experienced in managing the complete design process, from conceptualization to delivery. Expert in interdepartmental coordination and communication. Skilled with Adobe Creative Suite (Illustrator, Photoshop, Indesign), Microsoft Office Suite and web design applications (WordPress). Able to stretch the boundaries of web design and storytelling to assist clients’ brands stand out. My background includes the following.

  • Invitation Design
  • Seating Chart Design
  • Marketing Print
  • Social Media Design
  • Signage Design
  • Package Design
  • Presentations
  • Logo Design
  • Many More…

Experience

Virtual Assistant & Digital Designer

  •  Sommerville Virtual Management
  •  Jan 2020 - Feb 2022

Oversee a wide variety of administrative functions, supporting Executive level projects and information-management processes.
Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
Managing, scheduling, and creating content for a variety of social media accounts.
Managing and creating creative writing content for blogs.
Website Content Management
Deliver High-quality customer service
Directed business processes from conceptualization through end-user delivery.
Developed comparison tables of products and services by researching product pricing, ratings, and performance.

Catering & Sales Manager

  •  Casablanca Hotel
  •  Jan 2020 - Apr 2020

Recommended administrative action to improve the standard. operating procedures; developed lean workflow improvements to accommodate increasing responsibilities
Implementing new department initiatives leading to an increase in efficiency and potential revenue.
Designed corporate meetings & wedding packages
Created wedding websites, advertising for events and trade shows.
Managed and updated company website via WordPress
Researching information from the web to create documents and reports for clients.
Obtained new and managed existing customers by building a reputation of knowledge, punctuality and accountability.
Utilized social media analytics tools to track consumer engagement and draw conclusions via the user data.

Sales Consultant

  •  Wedding Vacations
  •  Sep 2018 - Jan 2020

Used strong interpersonal relationship skills to build a loyal customer foundation ensuring increased sales volumes and customer satisfaction.
Answered very busy multi-line telephones and listened to customers to recognize preferences, analyze and differentiate destinations and vendors.
Created invoices, managed customer database, solved customer service and vendor issues via SalesForce.
Provided solutions and recommendations while addressing any questions and concerns with guests.
Worked directly with clients assessing travel needs; created cost itineraries and confirmed reservations.
Extensive experience with travel booking and heavy
scheduling.

Pearle Hospitality

  •  Sales Consultant
  •  Sep 2016 - Jun 2018

Designed, planned and synchronized activities related to meetings and events.
Maintained contact with clients during an event.
Promoted, developed and implemented measures to achieve cost-effective improvement in operations.
Developed methods to measure the success of the event.
Evaluated problems and developed solutions that served the client.
Controlled expenses and interact with business clients and external vendors.
Worked day to day operations of event planning and event equipment.
Constructed proposals and managed client-approved services.
Maximized revenue by up-selling contracted products and identifying additional revenue opportunities based on the event profile.
Mete and exceeding individual sales targets
Managed client budgets effectively to maximize revenue and their needs
Created BEO's using Opera

Education

Advertising

  •  Sheridan Collage
  •  Sep 2007 - Apr 2010

This program focuses on how the planning and creative processes come together to produce powerful campaigns. Using the latest industry-specific software, you'll learn how to interpret market research data, develop strategies and design creative concepts. You'll also engage in the planning, buying and selling processes of all media with a special emphasis on the ever-changing dynamics of digital and programmatic.

Event Management

  •  Mount Royal University
  •  Jan 2012 - Feb 2012

Prepared for a career in event management with the skills you needed to manage events of all sizes. Gained practical skills and professional knowledge to successfully organize, promote and execute any type of event.

Quality Service

  •  Disney Institute
  •  Jun 2016 - Jun 2016

Disney Institute shares the operational practices used to serve Guests at their parks and resorts. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so we can exceed their expectations. When an organization puts the customer at its core—empowering its people and unifying its processes—outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting.