Devoted to client centric philosophy who has obtained an appreciation nomination through the "Above and Beyond" recognition form via Windsor Regional Hospital. Creative self-starter who takes initiative, skillful in analyzing and decision-making.
1044 Janisse Drive
Windsor, ON, N8S 2W1
Company: Virtual Assistant Canada
Position: Virtual Assistant, Freelancer
Dear Human Resources,
I am excited to apply for the Virtual Assistant position. My most recent employment position was Unit Aide Worker in the Operating Department at Windsor Regional Hospital and I am seeking an opportunity to utilizing my past customer service and clerical skills. My duties encompass operating room sanitization, operation set up, replenishing stock, inventory, responding to patient care needs advised by nurses and communicating with additional staff members. While working for Windsor Regional Hospital, I had the pleasure to extend my abilities in patient care, learning new skills, time managing, prioritizing, accountability, being comfortable with change, as well as contributing to services that allow me to interact with many departments through out the hospital. I have displayed flexibility and collaboration abilities, to ensure effective work is executed within a team-driven environment. I am able to make appropriate decisions; maintain planning and organizational skills to arrange and prioritize workloads. This can be explained through the needs of patient transports and new admissions, to disinfect, clean and prepare patient rooms with ongoing change. The deliverance necessitates solid analytical and problem solving qualities, to probe for information, assess situations and determine the proper course of action needed. Communication is vital to analyze information in order to evaluate the primary needs of the patient beyond the surface. Using sound judgement and tact when interacting with people are paramount. I have obtained an appreciation feedback from a visitor through the “Above and Beyond” recognition form via WRH. With humble gratitude I received the nomination from the visitor that I had made their stay a positive experience during their hardships.
During my employment with DeMarco Funeral Home, I have devised legal documents and contacts, explained pre-arrangement information to clients, scheduled and confirmed appointments. Under the direction of the Managing Funeral Directors, I was responsible for editing, proofreading and processing documents, contracts and forms. Duties included general office and reception tasks, scheduling appointments and meetings, verify and research information as directed by management, bookkeeping, transcribe and relay knowledge to management and clients. Maintaining inventory, ordering supplies, administer a filing system, securing sensitive information and upholding confidentiality with sensitive documents, as well as record management. I assisted the managing director as needed outside the job description. The undertaking of decision making, discretion and being initiative played a large role in responsibilities. I was successful in converting the office into a paperless environment to become more efficient for the needs of the business.
My background has been in customer service for 20 years in the retail sector, as well as several years in the clerical and environmental service area. Through out my work history, I have served the public in settings who possess a wide range of diverse backgrounds. Many clients came from various social class groups, along with mental and physical needs. The valued exposure gave me life long skills to interact and offer assistance, trouble shoot, strengthen compassion and empathy and to develop active listening skills. I have several transferable skills that I feel would be a perfect fit for the stated position. I thrive in an environment that supports teamwork, transparency, collaborative aspects, adaptable to upcoming change, I display dependability characteristics, critical thinking, appreciative of learning from others as well as indicating leadership to enable my coworkers. In addition, I am computer literate in Microsoft Office, Word, Excel, Access, Outlook, PowerPoint, Google Docs and the internet. I have devised drafts, memos, business letters, and conducted research throughout my employment history.
I have worked in an array of fast past environments that required me to prioritize and multitask while delivering customer care and discretion. I have worked for Rexall Drug Store for 10 years as their Head Cosmetician, performing management duties in the cosmetic department, being client focused, replacing stock, tracking sales, networking with all levels of the business and setting monthly sale goals. In the first 6 years of my career with Rexall, I took on management roles to prepare the department for the their new grand opening in the Windsor downtown core in 2007. Time management, prioritizing, organization, devotion, passion, multi-tasking, innovative thinking, continuous learning, adaptability and professionalism was the foundation to success. I was involved with management and corporate meetings, conference calls, liaison with company vendors and was chosen to train new recruits for the cosmetic department. During the remainder of my employment, I decided to place myself into part time status and enrolled at the University of Windsor to pursue education in the Environmental Studies (Policy and Value), Leadership and Management, Diversity and Inclusion, Political Science, graduating with a Liberal Arts and Professional Studies degree. I have also obtained a Medical Administrative diploma and French Beginners (I&II) from St Clair College. I wish to pursue full bilingualism in the future. I enjoy learning and researching new information as this sustains personal intellectual growth. I am confident I can educate myself in regards to any software programs as needed. I have a quiet home environment, with a laptop with high speed fiber internet connection and a headset with a microphone. The remote position is ideal for my home life. I look forward to conversing with you in the near future.
1044 JANISSE DRIVE
WINDSOR, ON, N8S 2W1
Customer Service Skills and Workplace Experience
- Proven ability to establish rapport with clients, greeted customers and answered inquiries
- Deliverance of client centric approach, upholding relationship management on all levels
- Obtained recognition token through the “Above and Beyond” recognition form via WRH.
- Maintained department operations, operated cash register, bonded, police clearance
- Sorting, distributing mail, maintain/ordering office supplies, record management
- Controlled store merchandise ordering and product inventory
- Coordinated staff training, attended training seminars to further product knowledge, annual WHMIS training, devised schedules, memos, drafts, business letters, emails to corporate personnel
- Conversed with corporate head office members, sales representatives, operational management in regards to store operations and regulations, easily adaptable to diverse groups, conflict resolution
- Exceptionally well organized with excellent prioritizing skills, problem-solving skills
- Creative self-starter who takes initiative, skillful in analyzing and decision-making
- Computer literate: MS Suite: Word, Excel, PowerPoint, Access, Outlook and the internet; data processing, maintain records, attendance in office meetings as record keeper, able to demonstrate word processing skills with accuracy
- Excellent communicator – written/oral/comprehension and interpersonal skills
- Successful in sound problem solving skills, attention to details, continuous learning philosophy, adaptable to change
WINDSOR REGIONAL HOSPITAL
Unit Aide Worker
REXALL DRUG STORE
SHOPPERS DRUG MART
DeMARCO FUNERAL HOME
University of Windsor
Liberal Arts and Professional Studies/Environmental Studies 2012-2018
St Clair College
Medical Office Administration 2010-2012
Windsor Accessibility Advisory Committee
Committee Member: Gather for monthly meetings among members of City Council and other volunteer members to discuss barriers within the city of Windsor and how to address concerns for citizens with disabilities.
The University of Windsor Volunteer Internship Program
Canadian Power and Sail Squadrons: Instructional Development Assistant: Assisted Instructional Director by developing and executing content using Microsoft Office and PowerPoint applications for educational curriculum. Attended weekly meetings and workshops.
The Canadian Mental Health Association
Attended bi-weekly meetings to create fundraising events, created brochures to support CMHA, brainstorming of ideas to facilitate the needs of the clients and the organization.
Available upon request