Email Verified Ann C
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Member since February 9, 2022
Profile health 80%


  • $25.00 / hr
  • Alberta
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I have over a decade of solid customer-focused experience including a leadership role with a a mixture of General Virtual Assistance, Project Management, Administrave Support, Markeng Assistance, and more. I have been producing top-quality results as an individual contractor since 2011. I am self- movated, highly driven with a go-geer atude that works incredibly well with my former and current clients.

My versale skill-sets could range anywhere from Customer Service, Administrave Assistance, Markeng, E-Commerce Management, Website Management, Copywring, Facebook Ads, and the list just goes on.


Facebook Ads Manager

  •  Smart Digital
  •  Jan 2021 - May 2021

• Handles Facebook/Instagram Ad campaigns for different clients
• Write Ad copies
• Monitor and evaluate campaign results
• Strategize different creatives to help run Ads successful

Virtual Assistant/Customer Service

  •  Ennovia
  •  Oct 2019 - Feb 2023

• Handles all customer inquiries via email/phone/messages
• Social comments moderation
• Handle refunds, returns, and disputes
• Oversee other members tasks
• Manage orders/fulfillment
• General administrative tasks

Virtual Social Media Assistant

  •  Oct 2018 - Sep 2021

• Handles all reviews across social platforms
• Social posts daily
• Email outreach to potential clients
• General administrative tasks

Virtual Assistant

  •  AAA Transcription
  •  Aug 2018 - Present

• Handles all client inquiries about transcription services
• Liaising projects to transcriptionists
• Manage project/tasks and get back to clients once completed
• Creating invoices for clients to pay
• General administrative tasks

Marketing Associate

  •  RealPage
  •  Apr 2017 - May 2018

• Handles all incoming calls inquiring about leasing an
• Providing all the necessary information in applying for an
apartment/ home.
• Sending client appointments for a community tour.

Digital Coordinator

  •  James Hammon
  •  Jun 2018 - Sep 2018

Administers digital projects for a client/ company.
• Deals with the website, digital products, digital platforms for
services, product development, quality assurance and etc.
• Work closely with the clients and the business owners.
• Offers insights into the digital projects which contribute to
versatility, effectiveness, and high design for digital initiatives

Customer Service/Sales Associate

  •  Convergys
  •  Mar 2011 - Jun 2016

• Handles all incoming calls inquiring about services, products,
general information and more.
• Responds to customer inquiries by understanding inquiry;
reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information;
verifying customers' understanding of information and answer.
• Prepares for customer inquiries by studying products, services,
and customer service processes.
• Records customer inquiries by documenting inquiry and
response in customers' accounts.
• Accomplishes customer service and organization mission by
completing related results as needed.
• Explain product features and warranty agreements
• Provide information on daily deals and promotions
• Provide information regarding each product and any discount
offers associated with it

Sales Associate/Coach

  •  Expedia
  •  Jun 2009 - Mar 2011

• Listens to recorded calls and evaluate the representative's call
flow performance.
• Develop individual coaching plans
• Provide support and assistance
• Improves training effectiveness by developing new approaches
and techniques; making support readily available; integrating
support with routine job functions.
• Determines training needs by traveling with sales
representatives; observing sales encounters; studying sales
results reports; conferring with sales managers.


Bachelor of Science in Marketing Management

  •  Cebu Institute of Technology - University
  •  Jun 2016 - Apr 2018

Diploma in Information Technology

  •  STI College
  •  Jun 2006 - Mar 2008