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Helping you to take control. Changing the way, you work life.

  • $14.00 / hr
  • Ontario
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Acquires extensive experience in the customer service and administrative assistant. I started my administrative assistant experience in year 2009 with an Employment Agency as an Office Administrator. Then in the following year I have been promoted as a Sales and Accounting Administrator of a warehousing service company in Canada, one of their clients which I worked for. I have also acquired experiences in the administrative sector as a Front Desk Agent and Switchboard Operator of one of the biggest Waterpark Hotel in Canada, Great Wolf Lodge. Then after a year of working with them, I was promoted to the Sales Department and worked as a Reservations Sales Associate. While working in the Tourism industry, I have decided to focus with my own travel business which I was running on the side while working. However, when the pandemic hit the world, the travel industry was shut down. During my down time while the world was on lockdown, I realized that I could use my vast experiences in office administration and impart what I have learned during these times to be able to become an integral part of clients’ success.


Travel Agent

  •  The Travel Agent Next Door
  •  May 2020 - Jun 2022

Planning and booking vacation packages

Reservations Sales Associate

  •  Great Wolf Lodge
  •  May 2018 - Mar 2019

• Convert, quickly, inquiries into contracted business.
• Monitor incoming reservations from third-parties (Expedia,,, Agoda, and travel agencies).
• Processe and update commissions report for third-parties/travel agencies.
• Maintaining up-to-date reservation reports.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.
• Provide support and back-up to front desk department during peak check-in times.

Switchboard Operator

  •  Great Wolf Lodge
  •  May 2018 - Mar 2019

• Answer guests calls and direct them to right department
• Assist guests general inquiries
• Assist billing calls
• Completing daily tasks as per given checklist

Front Desk Agent

  •  Great Wolf Lodge
  •  Jul 2013 - May 2018

• Register & process guests and their assigned rooms.
• Processes group package for next day arrival.
• Accommodate guest requests
• Communicating with hotel staff on the status of guest rooms
• Up Selling guest rooms and promoting hotel services
• Handling cash payments
• Maintain a clean and neat front desk area

Travel Agent

  •  Centre Holidays
  •  Apr 2015 - May 2020

• Passionate in creating tailor-made vacation itineraries for families, individuals, couples, and/or groups.
• Assisting clients before, during, and after their trip/vacation.

Sales and Accounting Administrator

  •  NAFTA Warehousing Services
  •  May 2010 - Apr 2022

• Processes sales commission report (LINUX)
• Processes and monitors the processing of receivables and payables (LINUX and Simply Accounting)
• Processes invoices for customers and also for all suppliers (LINUX)
• Maintain files and records, and other paperwork for staff
• Achieved various administrative tasks within specified timelines
• Keep filing/document management system for electronic and paper documents organized
• Performed general office duties to support the work of others
• Handle all phone inquiries with a minimum of 30 incoming calls a day
• Update and chase delegated tasks to ensure progress to deadlines
• Utilize basic computer software and equipment in the performance of administrative duties
• Ask insightful and relevant questions and probe appropriately for additional information

Office Administration

  •  Express Employment Professionals
  •  Nov 2009 - May 2010

• Creates basic spreadsheets and databases, and compile basic information
• Inputs large quantities of data (alphanumeric) into the company’s database system
• Organize, improve and adapt office systems for time and cost efficiency
• Responsible in ensuring completion of a task
• Revise/update existing data using Word and Excel
• Organize and edit documents using Microsoft Word 2007
• Maintains files of source documents or other information relative to data entered
• Created general correspondence and formatted texts
• Compares transcribed data, as displayed on a visual screen, with the source document and corrects any errors


Honours Business Administration and Management - General

  •  triOS College Business Technology Healthcare
  •  Aug 2008 - Aug 2009