Answer all inbound calls to the company from prospective and existing clients, suppliers and various employees. Ensure accurate data entry on all communications, orders and invoices sent to clients and suppliers. Follow up all leads from various sources, cold call clients and introduce business and open sales or customer service communication. Manage all incoming and outbound email communications, ensured email management system was in place. Complete sales follow up calls until projects are signed and beyond, assisted in increasing sales by 500k over last year as part of a sales team.
Interviewed prospective applicants for enrollment into the housing cooperative. Ensured invoices were paid according to due dates. Processed rental payments and applied balances accordingly, followed up on arrears accounts with collection efforts and communication. Recording meeting minutes from board meetings and creation of internal and external communications to residents and contracted services. Helped interview and hire a management team to over see maintenance of the residential units. Completed walk out inspections and audits of information to control financial operations.
Communicated with a variety of clients and operational staff via email, telephone and other communication means. Offered support to front end employees while coaching to meet internal goals and individual areas of opportunity. Completed sales processes and ensured products offered to clients met their needs appropriately. Ensure proper data entry and risk assessment skills were followed to assess eligibility for service. Followed up on accounts that had fallen into arrears with collections efforts while maintaining client relationships.