Email Verified Kristen E
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Member since March 20, 2022
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Exceptional, professional, customer service agent with over 20 years of experience from data entry to the CEO's extraordinary personal assistant with pristine detail and organizational skills. Multi tasking is my forté!

I am a hard working, loyal, reliable employee with exceptional customer service skills as well as detail oriented, precise and efficient in organization management, data input and professionalism. I have over 20 years of experience in customer service and office administration from reception to personal assistant.  If you need someone to help manage your time, calendar, meetings, events, appointments or family activities, look no further! I can do all of these things while making and taking those tedious phone calls and emails on your behalf, proof reading your documents then filing and organizing your files in a user friendly manner.


Customer Service Representative

  •  PetCare Insurance
  •  Feb 2001 - Feb 2021

I started as a customer service representative based off my experience in the fast food industry from the age of 14, followed by reception and office admin experience and then a college diploma in Animal Care.
I quickly obtained my insurance license through RIBO with a perfect mark of 75%. With this I was able to move into a role of a claims adjuster, followed by a supervisor for the call center and a liaison between the customer service representatives and the claims adjusters while handling customer complaints, de-escalating irrate clients by listening, understanding, reassuring a resolution would be met and explaining decisions in a calm, friendly, understandable language the client could relate to.
In these roles, I had to input data, manage documents, research illnesses and medications, prioritize and orgnazine files and claims, conduct and respond to both incoming and outgoing phone calls and emails.
As a supervisor I managed the employee schedule, arranged and led meetings and provided new and ongoing training to our staff as well as conducting quarterly reviews, incentives and bonuses, providing feedback and solutions to improving the customer service provided by the call center representatives. I was also assigned to develop and implement a training handbook for staff and ensure it was up to date and understood by all employees.


College Diploma

  •  Sheridan College

Animal Care

Insurance Agent

  •  RIBO

Home and Auto Insurance Agent License

Real Estate Agent

  •  OREA

Real Estate Agent License