My name is Lucía Morales. I am a hard-working and experienced administrative assistant. I am a detail-oriented individual who works with diligence and professionalism. I have over five years of experience assisting executives, students, and researchers, and I look forward to helping you in English, Spanish, or Italian.
- Organizing skills
- Communication skills
- Creating presentations
- Data analysis
- Personal assistance
- Data entry
- Customer service
- Data collection
Civic Engagement Coordinator
● Facilitated and coordinated two monthly community tables driven by resident leaders and attended by
community partners to identify and discuss priority issues at the municipal, provincial, and federal levels
including deeply affordable housing, food security, childcare, affordable transit, and the impacts of climate
change from an equity perspective.
● Developed and produced accessible policy documents for the general public regarding key policy issues such
as accessible and affordable public transportation.
● Presented oral briefings and policy recommendations to municipal councillors on priority files from a gender
equity perspective such as inclusive urban planning, free transit for low-income residents, affordable
housing, and accessible childcare.
● Designed and coordinated multiple civic literacy training and other educational activities with over 120
participants on the annual city budget, place-based civic engagement, and voter turnout to engage equityand
justice-seeking groups in civic action using a popular education approach.
● Coordinated and coproduced accessible research and analyses of government budgets, election issues, and
social issues including deeply affordable housing, food security, childcare, and Ottawa’s urban planning with
a gender equity lens.
● Coordinated regular and timely communication and circulated information internally and to 15 community
Graduate Research Assistant
● Reviewed and assisted in the development of four successful requests for proposals designed to investigate
and advance gendered design in low- and middle-income countries.
● Conducted SWOT analyses for each proposal, suggested and implemented improvements to project
methodological frameworks, wrote and revised proposals for clarity of language.
● Responsible for providing expert advice regarding urban planning, public space development and gender
equity, and transportation best practices that were incorporated into the successful proposals.
● Liaised between program's sector expert and coordinators to create reports as part of the successful
● Recorded data and maintained source documentation following best documentation practices during three
● Prepared weekly tutorials for undergraduate geography courses, facilitating discussions among students and
conducted weekly presentations to classes of over 70 students on course subject matter.
● Provided constructive feedback based on student performance, graded student projects, papers, and
proctored examinations while accumulating 180 office hours (per semester) assisting 140 students over two
● Demonstrated excellent time management skills by supporting logistics for programs, meetings
and events, including room reservations, agenda preparation, and calendar maintenance.
● Helped plan company's yearly retreat by liaising with vendors, preparing excursions, and planning
● Key point liaison for vendors such as office suppliers, couriers, and beverage/food suppliers &
administered, managed and distributed inbound/outbound mail, especially courier correspondence
● Developed and implemented Envoy sign-in system at reception that brought the company into
compliance with ISO regulations while providing exceptional customer service as stated in
feedback survey with 90% response rate via multiple correspondence.
● Translated presentations, training manuals, meeting minutes, and email correspondence from
English and Spanish for the Professional Services department.
Master of Arts
Successfully defended thesis titled “Gender Mobility on Guatemala City’s Transmetro: Women’s lived
experiences of public transportation.”