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"communication is Key to success"

Michelle Belisle

8 Whitegate Cresent Ottawa (Ontario) K2J 4B6

613.914.3887 – [email protected] 




Diploma in Recreation and Leisure           2017

Algonquin College



C.A.R.E.S Program                                                                                                       2020

CPR & First Aid               2019

Workplace Hazardous Materials Information System (WHMIS) & Globally Harmonized System (GHS)     2017 – 2018

Ontario Retirement Communities Association (ORCA)             2020

Retirement Homes Regulatory Authority (RHA)                     2020

Ontario G class driver’s license                                                                           2021-2025

Feeding certificate       2017-2018

Dementia Certificate       2017-2018

Police Check     2020

High-five & Quest 20         2015

















Work Experience

Molly Maid  West                                                                   September 2021- Present


I was in the lead cleaner, driver. my duties were to call the clients the night before, make sure that our cleaning supplies were ready to go for the next day. we would have different clients, between regulars and OS. 


Activity Aide                                                                                August 2020- April 2021


The Waterford Retirement Community  

I was part of the memory care team, which entails directing activities, such as  arts & crafts, doing two active activities throught the residence day, but also if their tired or their behaviour gets bad, then I switch the activity that is one the plan for today, for something they will enjoy and calm down to. I am also in charge of making sure the residence receive their meal and have a clean environment.         


Reception                                                                                  2018 – 2020

Chartwell New Edinburgh

I greet visitors, answer telephones, book transportation, make dining room reservations, input payroll for all staff, assist with seating plans, invoices and help managers as required.  During the evening shift I lock doors and conduct area checks.  


Activity Assistant                                           2016-2018

Embassy West Senior (Ottawa)                   

I ran activities, such as bingo, arts and crafts, chair exercise, dementia specific activities and therapeutic coloring.  In addition, I performed individual activities for residents with cognitive disabilities and others who do not participate in group activities.  I also took those who are physically unable, for walks outside and assisted the personal support workers with feeding residents. 


 Receptionist                                                               2015 – 2016

Chartwell Rockcliffe Retirement Residence (Ottawa)                   

As a receptionist, I was responsible for answering the telephone, making meal reservations, booking transportation, managing emergency calls and ensuring residents and guests signed in to ensure evacuation plan accuracy and effectiveness.


Baking Assistant                                             2015

Costco (Ottawa)                   

I helped customers find products, responded to questions, displayed goods in an appealing manner, baked and ensured that the kitchen was properly cleaned at closing.     


Administrative Assistant                                         2013 – 2015

Gabriel Mackinnon Lighting (Ottawa)                   

I was responsible for archiving 40 years of design material.  I also critically evaluated the importance of design blueprints to create an archive from design to completion. In consultation with the design team, I validated my decisions and adjusted where needed. I also researched, on the Internet, competitors’ designs and highlighted why Gabriel Mackinnon is a Canada’s leading lighting designer.     


Community & Social Engagement


Activity Assistant Volunteer                                           2014-2016

Chartwell Rockcliffe & Rideau Retirement Residence (Ottawa)                   

During my 5 weeks of placement I  initiated several new activities for the residents. The placement taught me how to run a complex program, motivate people to be active and to adjust to meet the unique needs of individuals.


Fitness Zone Volunteer                                             2013-2014

Algonquin College (Ottawa)                   

Greeted members, ensured everyone had a valid membership, answered questions, cleaned towels and gained customer service experience.


World Refugee Day Volunteer                                                   2014

UNHCR (Montreal)                   

Organized and led games and activities for the general public. 


Volunteer                                                         2014

LiveWorkPlay (Ottawa)                   

This organization takes groups or people with mental and social disabilities out on Friday nights to allow them to have fun social experiences. I accompanied them and ensured the excursions ran smoothly and that they were safe.



  •  Various retirement homes
  •  Jun 2016 - Apr 2021

As a receptionist I had many responsibilities, such as:

Opening the residence, organizing the day for all staff and residents, including verifying that all emails had been looked at and forwarding any that had not to the proper manager. I also checked the voicemails and relayed messages appropriately.

Also, I had to problem solve on the spot. I was responsible for security, including verifying visitors.