freelancer
Email Verified Simon G
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Member since September 22, 2022
Profile health 60%

Tech savvy administrative support

  • $19.00 / hr
  • Alberta
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I have honed my skills as a “people whisperer” over the past two decades: both professionally as switchboard operator and office assistant, as well as personally as a stay-at-home parent. My approach is to meet clients (and toddlers) where they are at and approach them with friendliness, empathy, and a commitment to finding solutions with them.

I bring over 15 years of frontline customer service to this position, including operating the mainline switchboard for Norquest College and answering up to 200 calls per day as a 311 agent for the City of Edmonton. I take pride in my role as an organization’s representative and enjoy cultivating relationships with colleagues and clients.

Finally, my organizational skills have shone as an administrative clerk in multiple City of Edmonton departments. My technical proficiencies include Microsoft Office, Google Suite, SAP, PeopleSoft, and customer relationship management (CRM) software. I quickly learn new software programs and technologies.

Experience

Data Processing Representative

  •  Norquest College
  •  Sep 2019 - Apr 2020

-Maintaining the physical records for the Office of the Registrar.
-Providing customer service to staff and students via the College’s main switchboard.
-Entering applications and auditing data to be entered into PeopleSoft.

Data entry, customer service, meeting management, database management, filing

Administrative Support and Labourer

  •  City of Edmonton
  •  Sep 2019 - Jan 2016

-Supporting executives including screening incoming phone calls and coordinating travel arrangements.
-Preparing correspondence for internal and external stakeholders.
-Scanning and filing large volumes of records; maintaining databases.
-Creating agendas, taking and distributing meeting minutes; calendar management.
-Inputting high volumes of data into SAP (time entry).

Data entry, customer service, database management, meeting management, calendar management.

Assistant Program Manager

  •  University of Alberta Students' Association
  •  Sep 2014 - Apr 2015

• Coaching and supervising a team of 14 volunteers.
• Planning, promoting and implementing education and mentorship programs and campus-wide awareness campaigns.
• Liaising directly with students and other stakeholders to meet needs and increase safety and accessibility for vulnerable populations on campus

Supervision, project management, event planning, advocacy work

311 Agent and Data Processing Clerk

  •  City of Edmonton
  •  Jan 2013 - Sep 2014

-Providing exceptional customer service to more than 150 citizens per day via telephone and email on behalf of dozens of city departments, including Transit, Taxation, and Community Services.
-Maintaining detailed workflow processes to track and guide projects from beginning to completion and to facilitate smooth transitions for new employees.
-Assessing the needs of a diverse client base, providing information, problem solving, and connecting clients with the most appropriate resources.
-Managing the reception area, including responding to telephone and in-person requests for information, receiving and distributing mail, booking meetings.
-Utilizing SAP, Microsoft Excel, POSSE, TACS, and other proprietary software to relay information to city departments, complete action requests, and process payments.

Customer Relationship Management, Inbound customer service, data entry, transcription, inbox management.

Circulation Assistant & Page

  •  Edmonton Public Library
  •  Jan 2008 - Jan 2013

-Building relationships with library users by embodying EPL’s service philosophy.
-Demonstrating sound judgment and flexibility when negotiating the payment of fees and fines with users in order to balance the needs of the Edmonton Public Library with those of the customer.
-Developing a system for tracking and analyzing inventory discrepancies at the Mill Woods Public Library.
-Updating user records and library materials records, supporting new employees.

Customer service, database and records management, pni

Education

Horticulture Diploma

  •  University of Guelph
  •  Sep 2017 - Dec 2019

Environmental Science Diploma

  •  Alison Online Learning
  •  Jan 2016 - Dec 2016