Virtual Receptionist Services

Virtual Receptionist Canada

Attract customers and create raving fans with our delightful virtual receptionist services
Our bilingual receptionists can connect with your English, French and Spanish speaking callers. All calls are answered live, and we can have your account set up so that if a caller indicates a preference for French or Spanish, they will be connected to a bilingual receptionist.

Custom Call-Handling

You can select when we answer, who we transfer, which calls go to voicemail, what information we collect, and more.

100% Live Answering

Your English, French and Spanish-speaking callers can always speak with a professional customer experience expert, making them feel special.

Real-Time Updates

All your messages and voicemails can be delivered via notifications, text and/or email in real-time, or added to your CRM of choice.

Virtual Receptionist Services & Solutions

Leave the call answering and client management to us so you can focus on what’s most important.

Call Answering Plans & Pricing

Virtual Receptionists Plans & Pricing

We can help with custom receptionist services.

We have a flexible receptionist service that can mould to your business from day one.

Call Answering to Feel Young Again

Working with a call answering service is a perfect fit for busy people who no longer have the time to attend to answering phones.

Have Questions?

Virtual Receptionist Canada F.A.Q

The virtual receptionists at Virtual Assistant Canada are professional and trained. We hire the best service professionals who delight in satisfying customers, then give them training and amazing technology tools to handle your calls with the perfect mix of friendliness and professionalism.

To give our clients the best service at the best price we have our call receptionists throughout Canada and the US.

All of our amazing virtual receptionists are trained and equipped to answer your calls in a way that will delight your customers.

Our virtual receptionist are dedicated to creating real, meaningful connections with your customers in your name. Your receptionist team can answer and connect calls, take messages, screen for solicitors, return calls on your behalf, answer common caller questions, and gather basic caller information. It’s like having a full-time, onsite receptionist at a fraction of the cost.

Yes! Every call that rings during your preferred business hours are answered by your live virtual receptionist team. We can set up custom services or a number of automated options.

Yes! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.

You can also transfer your number to us.

We are happy to adapt our call-handling to your unique business, including only taking messages, collecting specific information from callers, trying multiple lines, and more.

Below is an example of call-handling for our virtual receptionists:

  1. The call is answered live by a virtual receptionist with your custom greeting.
  2. After asking the caller’s name, the receptionist briefly places the caller on hold.
  3. The receptionist contacts the customer and asks whether he or she wishes to accept the call.
  4. If accepted, the call is transferred immediately.
  5. If declined, the receptionist either connects the call to voicemail or takes a message and promptly emails it to the customer.

4 reasons to use a virtual receptionist

Top Reason to use a Receptionist Service

Small businesses in Canada and their employees wear multiple hats, and manning the phone lines can take away from other important tasks. Outsourcing your calls to a virtual receptionist takes the burden off your in-house team and places the responsibility on agents trained in boosting customer satisfaction.

A good call answering service guarantees that your customers’ calls will be answered promptly and handled with professionalism and care. Receptionists are trained customer service professionals who understand the right way to represent your brand. The right answering service can have a positive impact on overall customer experience and, ideally, boost your retention rates.
Maintaining a receptionist gives an appearance of prestige to your business. When a receptionist answers the phone on your behalf, it signals to customers that your business is a formal organization with a refined workflow. In other words, a virtual receptionist can reinforce your brand as a professional business with great customer service.
Appointment setting can take time from more important tasks, especially if multiple staff members are handling them in multiple systems. Passing off the task to a virtual receptionist unifies the appointment-setting process and keeps every stakeholder up to date with automatic notifications and shared calendars. Our virtual receptionists can even deliver appointment reminders to reduce no-shows and last-minute cancellations.