Yes! Every call that rings during your preferred answering times or 24/7 are answered by your live virtual receptionist team. If you choose a non 24/ hour service, we can set up custom services or a number of automated options.

Yes! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.

You can also transfer your number to us.

We are happy to adapt our call-handling to your unique business, including only taking messages, collecting specific information from callers, trying multiple lines, and more.

Below is an example of call-handling for our virtual receptionists:

1. The call is answered live by a virtual receptionist with your custom greeting.
2. After asking the caller’s name, the receptionist briefly places the caller on hold.
3. The receptionist contacts the customer and asks whether he or she wishes to accept the call.
4. If accepted, the call is transferred immediately.
5. If declined, the receptionist either connects the call to voicemail or takes a message and promptly emails it to the customer.