Virtual Receptionist Canada

Answering services are often easily recognizable because they only perform the simplest of tasks, such as forwarding messages, and can be very impersonal. Virtual receptionists, on the other hand, sound as if they’re right in your office, transferring calls live and relaying vital information to callers or adding customers details into your companies CRM.

The virtual receptionists at Virtual Assistant Canada are professional and trained. We hire the best service professionals who delight in satisfying customers, then give them training and amazing technology tools to handle your calls with the perfect mix of friendliness and professionalism.

All of our amazing virtual receptionists work from home or our offices located in Canada. We have receptionists located in all time zones for North America.

VA Canada is dedicated to creating real, meaningful connections with your customers. Your receptionist team can answer and connect calls, take messages, screen for solicitors, return calls on your behalf, answer common caller questions, and gather basic caller information. It’s like having a full-time, onsite receptionist at a fraction of the cost.

Yes! Every call that rings during your preferred answering times between our business hours of Monday to Friday 5:00am-9:00 p.m Pacific or 8:00am-12:00 a.m Eastern is answered by a live virtual receptionist. Outside of those hours, we can set up custom services or a number of automated options.

Yes! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.

We are happy to adapt our call-handling to your unique business, including only taking messages, collecting specific information from callers and adding to your CRM, trying multiple lines, and more.

Below is an example of call-handling for our virtual receptionists:

1. The call is answered live by a virtual receptionist with your custom greeting.
2. After asking the caller’s name, the receptionist briefly places the caller on hold.
3. The receptionist contacts the customer and asks whether he or she wishes to accept the call.
4. If accepted, the call is transferred immediately.
5. If declined, the receptionist either connects the call to voicemail or takes a message and promptly emails it to the customer or adds it to your CRM.