Virtual Receptionist Canada
Attract customers and create raving fans with our delightful virtual receptionist services
How it works.
1. Prospective Client Calls
A prospective client calls your published number. The call rings through to your virtual receptionist here at VA Canada.
2. Warmly Greeted
When the phone rings, your receptionist’s screen displays your company’s unique information. They answer the call using your custom greeting.
3. Receptionist Takes Action
Based on your instructions, the receptionist will either forward the call, take a message, record information, or offer the caller voicemail.
We work with your company to create a custom solution to best serve your clients
Our Virtual Receptionist Services Include
Virtual receptionist services that can integrate with your current systems
You can select when we answer, who we transfer, which calls go to voicemail, what information we collect, and more.
100% Live Answering
Your English, French and Spanish-speaking callers can always speak with a professional customer experience expert, making them feel special.
All your messages and voicemails can be delivered via notifications, text and/or email in real-time, or added to your CRM of choice.
Connect with your customers in English, French, and Spanish
Our bilingual receptionists can connect with your English, French and Spanish speaking callers. All calls are answered live, and we can have your account set up so that if a caller indicates a preference for French or Spanish, they will be connected to a bilingual receptionist.
Free no obligation consultation
VIRTUAL RECEPTIONIST PLANS & PRICING
No Hidden Fees, No Long Contracts, Simple & Easy!
Simple pricing so you always know what you’ll pay.
Just Like We’re in Your Office
Our Virtual Receptionists answer calls just like your personal employee, adding information into your CRM, transferring calls, signing them up for a service or just taking a message – you can count on us!
Get Started For Free!
Frequently Asked Questions
What's the difference between an answering service and a virtual receptionist service?
Answering services are often easily recognizable because they only perform the simplest of tasks, such as forwarding messages, and can be very impersonal. Virtual receptionists, on the other hand, sound as if they’re right in your office, transferring calls live and relaying vital information to callers or adding customers details into your companies CRM.
Who is answering my phone?
The virtual receptionists at Virtual Assistant Canada are professional and trained. We hire the best service professionals who delight in satisfying customers, then give them training and amazing technology tools to handle your calls with the perfect mix of friendliness and professionalism.
Where are you located?
All of our amazing virtual receptionists work from home or our offices located in Canada. We have receptionists located in all time zones for North America.
What can my virtual receptionists do?
VA Canada is dedicated to creating real, meaningful connections with your customers. Your receptionist team can answer and connect calls, take messages, screen for solicitors, return calls on your behalf, answer common caller questions, and gather basic caller information. It’s like having a full-time, onsite receptionist at a fraction of the cost.
Do you answer all my calls live?
Yes! Every call that rings during your preferred answering times between our business hours of Monday to Friday 5:00am-9:00 p.m Pacific or 8:00am-12:00 a.m Eastern is answered by a live virtual receptionist. Outside of those hours, we can set up custom services or a number of automated options.
Can I keep my phone number?
Yes! You may simply forward your existing phone number to us all the time, part of the time, or on a delayed basis.
How do you transfer a caller to me?
We are happy to adapt our call-handling to your unique business, including only taking messages, collecting specific information from callers and adding to your CRM, trying multiple lines, and more.
Below is an example of call-handling for our virtual receptionists:
- The call is answered live by a virtual receptionist with your custom greeting.
- After asking the caller’s name, the receptionist briefly places the caller on hold.
- The receptionist contacts the customer and asks whether he or she wishes to accept the call.
- If accepted, the call is transferred immediately.
- If declined, the receptionist either connects the call to voicemail or takes a message and promptly emails it to the customer or adds it to your CRM.
More questions? Give us a call and we’ll be happy to chat!